Terms and Conditions2017-07-16T10:51:20+00:00

 

THE INSTITUTE OF SACRED ENERGY | TERMS AND CONDITIONS

 

AGREEMENT BETWEEN CLIENT AND THE INSTITUTE OF SACRED ENERGY

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS THOROUGHLY BEFORE USING THIS WEB SITE OR SERVICES. By accessing, booking or using any area of this site or service, you agree to these terms and conditions and will abide by the appropriate rules and regulations. If you do not agree with the terms and conditions of this site, then you may not use this site or the services provided.

 

MODIFICATION CONDITIONS

 

THESE TERMS AND CONDITIONS WILL OVERRIDE ANY WRITTEN CONTRACTS OR AGREEMENTS IN ANY FORM ISSUED BY THE INSTITUTE OF SACRED ENERGY AND MAY BE MODIFIED AT OUR DISCRETION AT ANY TIME.

 

THE INSTITUTE OF SACRED ENERGY reserves the right to modify the terms and conditions pertaining to the web site and services in question. It is your responsibility to regularly check and peruse these terms and conditions.

 

THE INSTITUTE OF SACRED ENERGY may discontinue, change or cancel a service of any aspect, including content, features, specials, or database content without liability or prior notice.

 

USE OF SITE CONTENT

 

THE INSTITUTE OF SACRED ENERGY, THE INSTITUTE OF SACRED ENERGY MEMBERSHIP SITE,  SOULSEEKER TRIBE, THE SACRED 5 CLEARING AND ACTIVATIONS AND THE SACRED 5 – HEALING MASTERY and its entire relevant site content is strictly for personal and noncommercial use. You may not copy, share, disseminate, license, reproduce, display, publish, rebrand, transfer, record, create unoriginal works from, or sell any information, recording, product or service obtained from THE INSTITUTE OF SACRED ENERGY web site.

 

When sharing or posting information contained in Helen Fernandez’s monthly newsletter Sacred Energy Update online in ANY FORM, ensure you share or post information in its entirety with FULL ACCREDITATION given to the author HELEN FERNANDEZ, including a link to her web site www.instituteofsacredenergy.com

 

In order to REPUBLISH original content and information included in Helen Fernandez’s newsletter ‘SACRED ENERGY UPDATE’, permission must be requested and approved in order for this to occur. To obtain permission, please contact: enquiries@instituteofsacredenergy.com

 

You may display, electronically copy, download, and produce hard copies of specific site content that has been uploaded for your personal and noncommercial use only. This excludes specific material that has been expressed as restricted or copyright.

 

Any other use of site material such as reproduction, modification, dissemination, republication or transmission, without a source of permission from THE INSTITUTE OF SACRED ENERGY, is STRICTLY PROHIBITED.

 

COPYRIGHT

 

All of the content associated with THE INSTITUTE OF SACRED ENERGY web site, and THE INSTITUTE OF SACRED ENERGY MEMBERSHIP SITE, SOULSEEKER TRIBE, THE SACRED 5 CLEARING AND ACTIVATIONS, THE SACRED 5 – HEALING MASTERY AND SOUL AWAKENING MATERIAL including but not limited to, logo, text, graphics, formats, databases, interfaces, design, code, and site arrangement is protected by copyright and is the sole property of THE INSTITUTE OF SACRED ENERGY. All registered trademarks are property of THE INSTITUTE OF SACRED ENERGY. Copyright infringement could possibly lead to further legal action.

 

SACRED 5 – HEALING MASTERY PAYMENT POLICY

 

Overdue payments:

 

If the account continues to stay overdue after several attempts to debit your account and has not been paid by the next billing period and you have not had any communication with THE INSTITUTE OF SACRED ENERGY, then the SACRED 5 – HEALING MASTERY will be cancelled and the overdue account will be turned over to collections.

 

Late payments:

 

Please note, all potential late payments must be communicated and THE INSTITUTE OF SACRED ENERGY notified as to the circumstance surrounding the late payment. If the account in question is not paid in full by the next scheduled billing date (please refer to Overdue payments above) then the SACRED 5 – HEALING MASTERY will be cancelled and turned over to collections. Late payments and their circumstances will be considered on a case-by-case basis under Helen’s discretion.

 

Outstanding payments:

 

All accounts are to be paid within 7 days from the first declined payment or banking issue.

 

If no contact is made after THE INSTITUTE OF SACRED ENERGY’s request for payment or the account is not settled/still overdue in 7 days after the first declined payment or banking issue, SACRED 5 – HEALING MASTERY access will be suspended indefinitely. Access will become re-instated once full payment is made and account brought into balance before the next billing cycle.

 

Refunds:

 

THE SACRED 5 – HEALING MASTERY will be subject to NO REFUNDS due to the program being service based and online.

 

Contract:

 

THE SACRED 5 – HEALING MASTERY payment plan fees are due monthly. As the client, you enter into a binding agreement for 3 months and are COMMITTED to pay the allocated amount every month for the allocated time period. If the account is not paid, appropriate action will be taken (please refer to Overdue payments and Outstanding payments above). This is a serious contract that is not taken lightly. THE INSTITUTE OF SACRED ENERGY stresses the strong commitment needed for this contract and payment plan schedule.

 

Payment plans:

 

THE INSTITUTE OF SACRED ENERGY offers no payments plans to pay off overdue, outstanding, or due accounts. Payment is scheduled for 3 monthly installments and no other timeframe or payment plan will be available.

 

CONTENT and TECHNOLOGY

 

If you have a serious medical condition/illness or financial struggles or difficulties, you MUST seek professional, medical or financial help. Helen is in no way a medical practitioner, psychologist, health professional or financial advisor. Content on THE INSTITUTE OF SACRED ENERGY’s website, SACRED 5 – HEALING MASTERY, SACRED 5 CLEARING AND ACTIVATIONS, SOUL SESSIONS OR SOUL AWAKENING READINGS are in no way a form of professional, medical or financial help. Please seek the appropriate professional avenue for your condition or situation.

 

Webinars can be changed at any time in conjunction with Helen’s schedule. New times and/or arrangements will always be confirmed and communicated with members/students at the earliest possible convenience prior to the original commencement time.

 

Webinars are subject to technological issues. Notice will always be communicated to members/students and new times and/or arrangements will always be confirmed at the earliest possible convenience prior to the original commencement time.

 

Healings are subject to Helen’s schedule. New times and/or arrangements will always be confirmed and communicated with members/students/clients at the earliest possible convenience prior to the original commencement time.

 

FORUM

 

Forums are moderated very regularly. Misconduct and appropriate nature of any kind will NOT be tolerated. First and final warnings will be communicated with the offending member. If the behaviour continues, membership access for that member will be cancelled. THE INSTITUTE OF SACRED ENERGY has a zero tolerance policy on anti-social behaviour. THE INSTITUTE OF SACRED ENERGY is a heart-centered and peaceful organisation and that behaviour is not tolerated.

 

Forum topics must be relevant to the membership content and THE INSTITUTE OF SACRED ENERGY’s discourse and content. Topics not following these guidelines (under Helen and Moderator’s discretion) will be deleted.

 

THE INSTITUTE OF SACRED ENERGY has a no spamming policy. Spammers are deleted immediately.

 

You must NOT post:

  • Inappropriate content
  • Offensive content
  • Advertising/marketing material
  • Defamatory, bullying, pornographic, confidential content
  • Content/information to incite hatred
  • Threats, abusive language
  • Copyright material
  • Content that breaches law and/or legislation

 

Views and opinions of members are not a reflection on Helen’s or THE INSTITUTE OF SACRED ENERGY’s views and opinions, personally or commercially.

 

PRIVACY

 

All member information, both personal and financial, is treated with the utmost confidentiality. Your information will NEVER be distributed to other individuals, organizations, or third-party bodies.

 

 

ERRORS

 

In the case of THE INSTITUTE OF SACRED ENERGY listing an incorrect price for a product or service due to user typographical error, THE INSTITUTE OF SACRED ENERGY shall reserve the right to refuse, suspend or cancel any orders or bookings whether or not the credit card or PayPal has been charged or the order or booking has been confirmed. In this situation, THE INSTITUTE OF SACRED ENERGY shall issue a credit into your chosen credit card account for the amount that was charged.

 

PARTICIPATION

 

Information and content that is provided during personal sessions and published on THE INSTITUTE OF SACRED ENERGY web site is purely for educational and referential usage. THE INSTITUTE OF SACRED ENERGY and Helen Fernandez’s services are not to be taken as a substitute for professional, financial, medical care or advice. No information based on this site or in sessions or readings, teaching or services, should be relied on for diagnosing issues, ailments, symptoms, conditions, disorders or any illness or situation that the client may possess or be experiencing. All enquiries should be directed to a health professional or financial expert in the relevant area.

 

RETURNS POLICY

 

Goods and Services Tax (GST) is included in services for Australian customers at the end of the checkout by adding on an additional 10%. International customers will not be charged GST. When an order has been placed for a product, a confirmation email will be sent to the provided email address, and once the product is sent, another email will be sent confirming the dispatch confirmation along with your personal tracking number and order details.

 

Postage policy (Australia): All items posted by Australia Post Regular Service.

International policy (Outside of Australia): All items posted by Australia Post Air Mail Service.

 

THE INSTITUTE OF SACRED ENERGY posts to the exact postal address listed in the client’s PayPal account or in the required fields.

 

Parcels not being received:

If a parcel is not received within the required shipping or posting time or is not delivered to the correct address that was listed, please contact: support@instituteofsacredenergy.com immediately for us to rectify the situation. Our team will attempt to track your parcel through Australia Post to see where it has ended up or what has happened to it.

 

Once Australia Post have located the product in question, ultimately it will be up to THE INSTITUTE OF SACRED ENERGY staff to decide whether a full refund or replacement is to be issued to you.

 

THE INSTITUTE OF SACRED ENERGY does not take responsibility for incorrect or misspelt postal addresses. The confirmation email that is sent confirms your address for posting and if incorrect, that is your responsibility to contact us and correct the incorrect address. At THE INSTITUTE OF SACRED ENERGY we take care in packaging and distributing the ordered products to recipients and their provided postal address.

 

THE INSTITUTE OF SACRED ENERGY is not responsible for any goods damaged in transit.

 

International parcels:

When confirming an order from THE INSTITUTE OF SACRED ENERGY web site, you take into consideration the customs policy and charges your country or authority put into place. The recipient may be subject to importing fees, taxes, custom levies and shipment duties that THE INSTITUTE OF SACRED ENERGY has no control over. Policies vary from country to country and one must be up-to-date with their current policies when ordering a product. For more information, your local customs office should be sought out and contacted.

 

Product refund policy:

THE INSTITUTE OF SACRED ENERGY is not responsible for replacing any products that were damaged in transit by postal means. We will order an exchange or a refund for the following circumstances:

–       You didn’t have a simple change of mind (e.g. I don’t want it now)

–       You can provide a proof of purchase

–       The goods were not damaged in transit

–       The goods have a legitimate manufacturing fault

 

If you believe your product fits into any of the above categories, please contact: support@instituteofsacredenergy.com and one of our team members will issue you with a reference code to be quoted on the return parcel you will have to send back to our headquarters at your own discretion and expense before any refund is confirmed.

 

Upon receiving the parcel, we will test the product for its correctness and if found to be faulty of any kind and not subjected to transit damage, an identical working replacement or appropriate refund will be issued to you.

 

SERVICES POLICY

 

Cancellations or changes to bookings are required to be arranged 48 hours before the allotted time and date of your original booking. In this instance, please email support@instituteofsacredenergy.com 

 

If an appointment is missed due to misunderstanding of times and dates or conflicting schedules, no refund will be given. Refunds will only be issued under Helen Fernandez’s discretion.

 

THE INSTITUTE OF SACRED ENERGY requires 20% deposits on all mentoring program transactions to secure your spot. This deposit is non-refundable unless, by Helen Fernandez’s discretion, the circumstances are dire and understandable. Rescheduling can be achieved through the appropriate booking avenues, but only a full payment acting as a deposit will have to be made as a failsafe.

 

All other bookings for In-person or Distance Soul Sessions and Soul Awakening Readings will have to be paid in full to fully secure an appointment.

 

In the event of a Skype session, Internet or connection problems could occur. THE INSTITUTE OF SACRED ENERGY is not responsible for a connection problem on your end, and your appointment will be forfeited. A refund may be issued under Helen Fernandez’s discretion.

 

If an appointment is scheduled and you arrive late, your session will be subsequently shortened and you will have to forfeit the full transaction.

 

You will receive an email confirming your booking. THE INSTITUTE OF SACRED ENERGY is not responsible for incorrect information or client typographical errors.

 

TESTIMONIALS

 

All testimonials submitted by electronic, written, audio or photographic format by individuals instantly become the property of THE INSTITUTE OF SACRED ENERGY and Helen Fernandez. All and any testimonials can be used in a controlled capacity by advertisers or individuals to promote Helen Fernandez and THE INSTITUTE OF SACRED ENERGY, THE SACRED 5-HEALING MASTERY, SACRED 5 CLEARING AND ACTIVATIONS AND SOUL AWAKENING READINGS at our discretion.

 

DISCLAIMER

 

THE INSTITUTE OF SACRED ENERGY certifies any likeness to any external web sites are completely coincidental and they are not in any way affiliated with THE INSTITUTE OF SACRED ENERGY.

 

This site and all of its included materials, content and information belong to Helen Fernandez. All content is subject to copyright and cannot be reproduced without appropriate permission or rights.

 

While THE INSTITUTE OF SACRED ENERGY endeavors to make the information on this website as timely and accurate as possible, THE INSTITUTE OF SACRED ENERGY makes no claims, warranties, or guarantees about the accuracy, completeness, reliability, or adequacy of the site content, and disclaims liability for errors and omissions in the contents of this site.

 

PRIVACY

 

When making a booking or confirming an appointment, you give THE INSTITUTE OF SACRED ENERGY permission to use, store and accumulate the personal data from your order form. This information is confidential and is not distributed to anyone outside of THE INSTITUTE OF SACRED ENERGY.

 

Your personal information is only used for the purpose of data entry and what you gave it to us for. Your personal information is not posted, uploaded or shared to anyone from an external source.